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Dec 25, 2017 - Irbil, Iraq-based designer of the monoline Kurdish font Qshtoka (2014).

Presentation on theme: Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs.

Al-Dabbagh, MBChB, DTMH 2 Background Family Medicine: Specialty in N.

Iraq in 2006 No study had evaluated its acceptance among the general population 3 Objectives Aim: compare patient satisfaction at Zanest Family Medicine Center with 2 traditional primary health care centers (PHCCs) 4 Methods Study population Estimated: 200 surveys for adequate validity1 404 outpatients were interviewed 199 at Zanest Family Medicine Center 101 at Barzan PHCC 104 at Shahidan PHCC 1White B.

Measuring Patient Satisfaction: How to Do it and Why to Bother.

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Family Practice Management January 1999 5 Methods Data Collection Direct interview of patients at the health care centers 4 weeks in August 2008 Download Kurdish Font Zanest 6 Methods Questionnaire SERVQUAL survey to assess patient satisfaction2 Five dimensions of SERVQUAL Tangibles physical facilitiessurrounding, equipment Reliability ability to accurately perform the service Responsiveness willingness to assist clients Assurance knowledgeable, inspire confidence, trust Empathy ability to provide individual attention, care 2Parasuraman A, Zeithaml VA, Berrz LL.

SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality.

Journal of Retailing, 1988, 64(1): 12-40 7 Methods Questionnaire Overall patient satisfaction 16 statements in 5 SERVQUAL dimensions Scored on a three-point-Likert scale agree, unsure, disagree Overall patient satisfaction average of the 16 statements for each patient If 90 patient highly satisfied If 80.1 to 90 patient considerably satisfied If 80 patient moderately satisfied 8 Results 9 Results 10 Results 11 Results 12 Results 13 Conclusions Patients at the first family medicine center in Duhok, are more satisfied than patients at the traditional primary health care centers.

As trained family medicine doctors have started to work at Zanest FMC it is expected that the already statistically significant difference in patient satisfaction has increased further.

Recommendations Further studies are recommended to evaluate patient satisfaction at health care centers where mainly certified family medicine doctors work (Zanest FMC, Shindokha PHCC) as compared to traditional PHCCs.

With the collaboration of the DG of Health, it is recommended to dedicate other primary health care centers as family medicine centers.

Acknowledgments Dr.

Abdullah Saeed (Director General of Health) Mr.

Abdullah Jasem (refinement of proposal) Dr.

Saad Younis (statistical analysis of the data) 16 Questions Thank You Kurdish Fonts refers to font s that have Sorani alphabet glyphs.

Kurds in Iraq and Iran mainly use this alphabet, though the Kurmanji alphabet is also in use.

The Sorani Kurdish dialect is mainly written using a modified Arabic-based alphabet with 33 letters.

Unlike the regular Arabic alphabet, which is an abjad, Sorani is an alphabet in which vowels are mandatory, making the script easy to read.

Kurdish Fonts refers to font s that have Sorani alphabet (a Modified Arabic alphabet ) glyphs.

Table of Sorani alphabet Characters in Unicode Unicode fonts non-Unicode fonts Online programs for converting non-Unicode fonts to Unicode Kurdish Key Font Convertor, a free software for converting Ali Fonts to Unicode and vice versa by Ribaz Font.

Ali fonts Ribaz fonts Ribaz Font, 99 non-Unicode fonts suited from Arabic fonts.

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